Shipping Policy

Shipping & Delivery Policy – Haus of Nur

At Haus of Nur, we aim to ensure that your order is processed quickly and delivered securely, wherever you are in the world.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding UAE public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.
During peak seasons (e.g., Ramadan, Eid, Black Friday), processing may take slightly longer.

Shipping Rates

Shipping rates are calculated at checkout and vary depending on your location, order weight, and courier.
Free shipping may be offered on orders above a certain amount (details will be displayed at checkout).

Estimated Delivery Times

Delivery times may vary depending on your region:

Please note: these are estimated delivery times and may be affected by customs delays or unforeseen courier issues.

International Deliveries

We ship worldwide. Customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Customs clearance procedures may also cause delivery delays outside of our control.

Tracking Your Order

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 48 hours at customerservices@hausofnur.com with your order number.
We will work with the courier to resolve the issue promptly.

Split Shipments

If an order contains multiple items, they may be shipped separately depending on availability. You will only be charged once for shipping.

Contact Us

For any shipping or delivery queries, please contact:

📧 Email: customerservices@hausofnur.com