Privacy Policy

Privacy Policy – Haus of Nur

At Haus of Nur, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website www.hausofnur.com.

By using our Site, you agree to the practices described in this policy.

Information We Collect

When you visit our Site, we may collect the following information:

Personal Information: name, email address, billing/shipping address, phone number, and payment details when you make a purchase.
Technical Information: IP address, browser type, device type, operating system, and browsing behaviour through cookies and analytics.
Account Information: if you create an account, we store your login details and preferences.
Communication Information: information you provide when contacting us (email, chat, or social media).

How We Use Your Information

We use the collected information to:

Process and deliver your orders.
Communicate with you regarding your purchase, inquiries, or promotions.
Improve our website, products, and services.
Detect and prevent fraud or misuse of our Site.
Send marketing emails (only if you have opted in).

Sharing of Information

We do not sell or rent your personal data. We may share your information with trusted third parties for the purposes of:

Payment Processing: (e.g., Stripe, PayPal, Apple Pay).
Shipping & Delivery: courier companies to deliver your order.
Analytics & Marketing Tools: Google Analytics, Meta (Facebook/Instagram Ads) for website performance and advertising.

These third parties only use your data to provide agreed services and are bound by data protection laws.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences (e.g., currency, language, cart items).
Analyse site traffic and improve user experience.
Provide relevant marketing and personalised ads.

You can disable cookies through your browser settings, but some site features may not function properly.

Data Retention

We retain your personal information only as long as necessary:

To fulfil your orders and services.
To comply with legal obligations (e.g., tax reporting).
To resolve disputes and enforce agreements.

Your Rights

If you are located in the UK, EU, or other regions with data protection laws, you have the right to:

Access, correct, or delete your personal data.
Object to processing or request restrictions.
Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: customerservices@hausofnur.com

Security

We implement technical and organisational measures (SSL encryption, secure payment gateways, restricted access) to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As a UAE-based business serving global customers, your information may be transferred and stored outside your country of residence. We ensure adequate protections are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

Email: customerservices@hausofnur.com